Please review our frequently asked questions (FAQ) below. If you don't see your question, or the answer we provided doesn't resolve your issue, please feel free to contact us.

• General Website and Course Questions
• Scholarship Questions

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General Website & Course Questions

Q: Some of my courses are showing up as incomplete, but I've taken and passed the quiz.  What do I need to do to complete the course?
A: If a course is showing up as incomplete, it usually means that you have only finished the Head Matters section of the course, and still need to complete the Heart Matters section.  Five of our ten courses have two sections:
To complete your courses, click the "Continue Course" link under the course name in the "Current Courses" area on the dashboard.  From there you have two options:

1. Click on the tab with the heart icon, at the top of the course content box in the right navigation column on the far right side of the screen. That will take you to the course contents for the Heart Matters section.  Click "Introduction" and then "Page 1." You are now at the start of the Heart Matters section.  Proceed as you have for the Head Matters sections.
2. Click on the "RETURN TO QUIZ RESULTS" link at the bottom of the Head Matters course content area. Under the text on the Quiz Results page, there are two buttons, "Return to Dashboard" and "Next." Click the "Next" button to continue to the Heart Matters section of the course.

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Q: I forgot my password, reset it, and now I can't log in. Help?
A: After you reset your password, you should have received an email with your new password. You have to manually type in your new password when you go to login. You cannot copy and paste the new password into the input field. The password is case sensitive.

If you are still having trouble logging in after manually typing in your password, please contact us.

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Q: When I try to click "Next" on a course, I get an error message.  What's going on?
A: One possibility is that Java or Flash may be out of date on your computer. The Education Cents website uses Java and Flash programming, and having out of date Java or Flash browser plug-ins can create problems with the way you view the site. Plug-ins for both programs are free. 

To update Java, go to www.java.com. If you want to find out if you need to update Java, click here. 
To update Flash, go to www.adobe.com.
 
This is often an issue for users who upgraded to Internet Explorer (IE) 9.0, but did not upgrade their Java at the same time. Check out this article from Java for more information.

If updating Java and/or Flash does not resolve your issue, please contact us.

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Q. Can I use Education Cents outside of Colorado?
A: Yes! We are happy to allow nationwide, free access to the Education Cents website and online tools. However, as a division of the Colorado Department of Higher Education, we are not able to use state funds to provide materials outside of Colorado. The Education Cents website and all online materials are accessible nationwide because there is no incremental cost to the State of Colorado to allow nationwide use of our online resources. However, we do incur cost for printing and shipping our workbooks and need to recoup that small cost when we send our printed resources outside the state. Also, if you are interested in professional training outside of Colorado, we are happy to work with you to provide that, at your expense. Please contact us regarding professional training or printed materials use outside of Colorado.

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Scholarship Questions

Q: What is the difference between the Education Cents Rewards Scholarships and the College Access Grant Scholarships?
A: The Education Cents Rewards Scholarship is a monthly ($500) or annual ($2,000) scholarship drawing for Education Cents registered users. Registered users can redeem the Rewards Points they earn using various aspects of the Education Cents website to "purchase" entries in the drawings. For more information about the Education Cents Rewards Program, click here.

The College Access Scholarship is an annual scholarship offered by the College In Colorado Outreach and Access Team. The College Access Scholarships award up to $2,500 for eligible students to use toward their higher education expenses. For more information about the College Access Scholarship, click here.

The deadline for the 2012 College Access Scholarship application is June 30, 2012.

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College Access Scholarship FAQ

Q: When will applicants be notified if they are to receive the College Access Scholarship for the 2012-2013 school year?
A: Potentially eligible students and alternates were notified between July 15 and August 1, 2012. If you are not notified, please contact us.

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Q: I tried to upload my SAR at the end of the application, but it didn't work. What do I do?
A: You can either email your SAR to info@educationcents.org or mail it physically to
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Q: I got an email saying that I hadn't completed the ten (10) Education Cents courses, but I thought I had. What do I need to do?
A: The likely cause is that you haven't completed the Heart Matters section of the quizzes. We currently have five quizzes with a Head Matters section and a Heart Matters section: If you have not completed the Heart Matters section of a course, the course will be listed in your dashboard under "Current Courses."

To complete your courses, click the "Continue Course" link under the course name in the "Current Courses" area on the dashboard. From there you have two options:

1. Click on the tab with the heart icon, at the top of the course content box. That will take you to the course contents for the Heart Matters section. Click "Introduction" and then "Page 1." You are now at the start of the Heart Matters section. Proceed as you have for the Head Matters sections.
2. Click on the "RETURN TO QUIZ RESULTS" link at the bottom of the Head Matters course content area. Under the text on the Quiz Results page, there are two buttons, "Return to Dashboard" and "Next." Click the "Next" button to continue to the Heart Matters section of the course.

If this answer does not resolve your issue, please contact us.

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